FAQ's

Have a question? Let us help!

Check out these common questions and answers. If you don’t find what you need, give us a call and let us help. 1-800-532-4107

1. How do I become an approved customer?

SLD only sells to customers who have prequalified and been issued a Customer ID number. To obtain a Customer ID number, you must complete the SLD credit application and be approved as a customer. Once approved, you will be issued a Customer ID number. You may then register to place orders on this site by clicking the LOGIN link at the top of the HOME page of this site and choosing Create an Account under the New Customers section. You will be asked to provide: Name, Email Address, Customer ID and establish a Password.

2. Where do I find my credit application?

A credit application may be downloaded here.

3. How do I obtain a quote?

To obtain a quote, please send your request to sales@sld-usa.com or call 1-800-532-4107.

4. How do I check pricing for stocked items?

Product is available if “In Stock” is shown on the product item page. Unless otherwise noted, manufacturers’ list prices are shown for each item on this website. For discounts or buying program pricing, please login and click on the button “Click here to see your price” for the item you wish to purchase” or contact an SLD representative. All prices are subject to change without notice and are not guaranteed.

5. How do I check prices or order a non-stocked item?

For pricing on items not shown on this site, please contact an SLD representative at sales@sld-usa.com or call 1-800-532-4107.

6. How do I find specification sheets and templates for an item?

Specification sheets and templates for an individual item can be found under their specified tab on the product item page. If no specification sheet or template tab is found for an item, then no specification sheet or template is available for that item. For additional assistance, please contact an SLD representative at sales@sld-usa.com or call 1-800-532-4107.

7. How do I place an order?

SLD only sells to distributors who have prequalified and been issued a Customer ID number. (See item #1) Once obtained, register and place your order via the item page for the item you wish to order.

8. How can I check the status of open orders?

To check the status of an open order, simply hover over My Account in the top right hand pane and select Orders from the drop-down this will take you to the orders that you have placed.

9. How do I cancel an order?

All requests for cancellations of orders must be confirmed in writing by SLD and may be cancelled only prior to shipment. Cancellation of factory-ordered product, whether shipped or not, will be determined by the manufacturer of the product and is subject to penalties or fees. Contact SLD at sales@sld-usa.com or call 1-800-532-4107 to cancel any order.

10. What are your payment policies?

Terms are net 30 days from date of invoice, upon approval of credit by SLD. No shipments will be made unless your account is current. All C.O.D. shipments exceeding $2,000 will be shipped C.O.D. CASHIER’s CHECK. We accept Master Card, Visa, or American Express on all material purchased at standard book pricing.

11. What is your return policy

Please respond within 5 days with claims for discrepancies or damage. Minimum 25% restocking fee on all returns. No returns after 30 days.

12. What is your cancellation policy?

All requests for cancellations of orders must be confirmed in writing by SLD and may be cancelled only prior to shipment. Cancellation of factory-ordered Product, whether shipped or not, will be determined by the manufacturer of the Product and is subject to penalties or fees.

13. What is your freight policy?

If you have an open account, SLD will prepay ground freight on shipments within the continental United States on all orders exceeding $750 net to one destination via the carrier of our choice. If the order is less than $750, standard carrier rates apply. Direct shipments must meet the manufacturer freight policy to qualify for prepaid ground freight.

Product will be shipped to the address requested on customer purchase order. All shipments are made pursuant to a shipment contract with an independent carrier not affiliated with, or controlled by, SLD. Therefore SLD is not accountable for the delivery service. However, our customer commitment includes assistance in filing any carrier claims for damaged or lost shipment. Claims must be initiated within 5 of delivery (or expected delivery in the case of lost shipment).

SLD in no event shall be liable to you for any damages, whether direct, indirect, incidental, consequential, special or otherwise, because of any failure to fill orders, delays in shipment or delivery, or any error in the filling of orders regardless of the cause therefore.

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